Grievance Mechanism Policy

The Grievance Policy of MTC OF NY INC. serves as a confidential and anonymous dedicated channel for
stakeholders, employees, or any party directly or indirectly impacted by MTC OF NY INC., to voice concerns
pertaining to the company, aiming to resolve disputes and ensure equitable outcomes.

This policy, along with its procedures, enables individuals to address grievance effectively and with
confidence. Operating independently of legal proceedings, the policy focuses on providing remedies and
resolutions to those affected by MTC OF NY INC.’s operations. By promptly addressing
conflicts, this mechanism helps preserve the reputation of MTC OF NY INC. and emphasize our
commitment to accountability and transparency.

Francesco Chirco oversees the implementation and review of this procedure, ensuring its alignment with
our company’s values and objectives.

Submission Channels:

Parties with concerns are encouraged to communicate via email to: Compliance@Mataci.com.

Parties can also submit complaints anonymously via: https://www.mataci.com/compliance.

Employees are encouraged to submit physical complaints confidentially and anonymously via the grievance
submission box located in the facility’s locker room.

Upon receiving a complaint, we will:

1. Accurately comprehend the nature of the complaint.
2. Explain our complaint handling procedure to the concerned party (if the complaint was not made
   anonymously), ensuring confidentiality
3. Determine the preferred method of handling from the complainant’s perspective.
4. Identify the appropriate internal point of contact or facilitate redirection to the relevant entity.
5. Gather additional pertinent information where feasible.
6. Establish actionable steps or monitoring protocols as necessary.
7. Transparently communicate decisions or outcomes with the complainant.
8. Maintain detailed records of complaints and internal processes for a minimum of five years